FAQs

1. How long does shipping take?

Shipping times may vary depending on your location and the product you ordered. Generally, it takes between 7-14 business days for your order to arrive. However, please note that due to the current global situation, there may be some delays in shipping. Rest assured, we are doing our best to get your order to you as soon as possible.

2. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for your convenience.

3. Can I track my order?

Yes, you can track your order. Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the shipping carrier's website.

4. What is your return policy?

We have a 30-day return policy. If you are not satisfied with your purchase, you can return the item within 30 days of receiving it for a refund or exchange. Please make sure the item is in its original condition, unworn or unused, with tags, and in its original packaging. For more details, please refer to our refund policy.

5. How do I contact customer support?

If you have any questions or need assistance, you can reach our customer support team by emailing us at info@pleasantproduct.com. We strive to respond to all inquiries within 24 hours.

6. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that additional customs fees or import duties may apply depending on your country's regulations. These fees are the responsibility of the customer.

7. Can I cancel or change my order?

If you need to cancel or make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once your order has been shipped, we may not be able to make any changes.

8. Are your products ethically sourced?

At Pleasant Product, we are committed to ethical sourcing and ensuring that our products are produced in a responsible and sustainable manner. We work closely with our suppliers to ensure fair labor practices and environmentally friendly production methods.

9. Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for certain products. If you are interested in purchasing a large quantity of items, please contact us at info@pleasantproduct.com for more information.

10. What if I receive a defective or damaged item?

If you receive a defective or damaged item, please contact us immediately. We will evaluate the issue and make it right by either sending you a replacement or issuing a refund. Please refer to our refund policy for more information on returns and exchanges.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@pleasantproduct.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send